Testimonials
What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page.
"Just made an online purchase with Landers Harley Davidson and the experience was wonderful. I couldn't make it into the dealership so I ordered online and the product came shipped to my doorstep very quickly. Great staff and easy online dealings. Thanks Landers Harley!"
By: Robert Dover,AR
"Well worth the trip to the North little Rock Store. Enjoyed meeting Will ,Bill and Carrie. Looking to add some equipment to my new Fat Boy. Thanks Guys."
By: David Monticello,AR
"How about putting something less than 5 years old in!!! Let people really know what we think of FLAT LANDERS!"
By: ,XX
"I came in knowing I was eventually going buy a bike, but did not expect to find exactly what I wanted and needed that day! Thanks to my salesman who guided me but respected my opinions. Turns out he was absolutely right and I bought that bike. It is so perfect and I could not have had a better experience with purchasing my first Harley!"
By: Karin Hot Springs Village,AR
"I had visited Jim and Tracie Allen at Lander's HD on a previous trip. My riding partner (also brother in law) needed to get a new seat for his '01 Deuce. Lander's did not have it but did locate it at a nearby dealer. Jim Allen arranged for the seat to be overnighted so we could get on with our trip. They then sent the seat back to his home. Jim, Tracie, Vickie,Cody,Joe and ALL the staff were super friendly and helpful. Sorry, I forgot some names. Great place! Thanks alot!!"
By: Del Salina,KS
"I was in trouble, no power to my FLHTI, it just died on the Interstate. A very nice couple stopped to assist, called Landers Harley for me as my cell phone was also dead. Bob called the Wrecker Service and got me in the shop, Jeff jumped on finding my problem and fixed it right away. All along Jeff and Bob kept me informed, assured me that I was going to be taken care of even if I had to stay over. Landers Harley is a group of very fine folks more than willing to provide excellant service to the customer, offering a comforting and relaxing atmosphere and the confidence that it will be done and done right. Top notch outfit. Thanks for getting me back on the road and home to my family."
By: Steve Salado,TX
"I bought an 08 FLSTC in June of 08. I rode it stock until Landers took over and ran a special on a "Stage II" kit and super-tuner. I really wasn't convinced that it would do what Landon claimed. I went ahead with his advice. They did the kit in a couple of days since it was cold and I wasn't in a hurry. Price was $200 less than what Landon told me. The rest of the story is Landon LIED TO ME. He said I should have about 15 more HP and around 40 percent increase in torque. I was really pissed when I got 750 miles on it and the kit was ready to be dynoed. Now for you nay-sayers, this is tongue in cheek. This bike dynoed at 88HP and a little over 102 FP of torque. Just a little more than the little man said! LOL The difference is unbelievable. The screaming eagle kit ain't for everybody, but it was EXACTLY what I was looking for. Ya know, you hear the lope on a twin cylinder and you think what is that? And then you hear the sleeper wake up! I am so glad I do business with people who will lie to the low side, but in the end You are more pleased than you can imagine...At least that's always been my experince dealing with dem folks in H.S. The ONLY complaint I have is that I went to LR and got the bike dynoed, and had the best damn rib dinner in the world comped by Bob at the HAWG Cafe' while I waited. Hot Springs better get off their duff on this food thing :)) I never even got a taco from them, and I sure don't mind driving to LR for service... This is a gig at Debbie and Landon (private joke)"
By: Sam Hot Springs,AR
"Thanks to Ran "The Bald Guy", Brian, Landon, Vicki, Billie and the rest of the Crew. You all made our experience there not only fun but pleasurable. The next time I'm in Hot Springs I'll stop in and say hi."
By: James Bolivar,MO
"I am seriously impressed with the whole staff at the Hot Springs store! We stopped by one saturday bought some accessories, ordered more plus a service manual, made an appointment with the service department for some slight service work, under warrenty, and was greatly pleased. The following wendesday I returned to pick up my goods and have my rocker box gaskets replaced. The service department did excellent work in a timely manner. The Service Manager was very helpfull and understanding of my needs, overall an outstanding dealership experiance! The parts folks are knowledegable and extremely helpfull, willing to go the extra mile, Thanks Debbi & Rusty, I will be back for more of the same! I spoke with Jon about a scooter for the wife and lo and behold he too was helpfull and seemed to know his business also. I for one am sold on the Lander's experiance now that they have joined the Harley family! Theodore J Widen II"
By: Ted Plumerville,AR
"The short version: 53 years old...female...my FIRST Harley...haven't been on my own bike since 1979 (Honda TwinStar). After walking in, seeing the bike I KNEW I HAD TO HAVE and spending a couple of hours with Brian Phelps, it was a "done deal". I wasn't "sold" a bike..the bike sold its self. Brian offered his patience, experience, confidence and sincere intrest. He answered my newbie questions, and anticipated my needs and fears. Landon, thank you too. My husband sought you out because you have been such a help to him with his last 2 bikes. I can't think of a better experience with a new bike purchase. Thanks guys. "
By: Debra Conway,AR
"A funny thing happened on our trip to Hot Springs for the weekend... ...We made friends and bought a great Harley Davidson. The Story: Since our name is Landers and we don't see it that often where we're from, the Landers name on the Hot Springs store caught our attention while driving by. My wife, Cathy, talked me into pulling it to buy some shirts, etc. for our kids and other Harley-loving family members back home in OK and TX. After dropping more than $400 inside the store, we stepped outside only to see one of the coolest bikes I've seen in years. With God and many of your employees as my witnesses, Cathy proceeded to convince me to buy my fourth bike (I love it when my wife convinces me to buy Harley gear and bikes). But the real story is about the folks at your Hot Springs store--we love 'em all! Brian, Rusty, Joe, Vickie, Billie, Candy, Randy, Jim and all the others were simply the most genuine, customer-oriented people whom we've ever dealt with. As business owners ourselves, we are constantly disappointed with the anti-customer representation most employees demonstrate. But this is not the case at Landers Harley Davidson! They all seem to love what they do and where they do it. They actually seem like one big family. And we can honestly say they were this way before we ever wrote the check. In fact, it's WHY we wrote the check! You can buy a HD anywhere these days, but you rarely have the positive experience we had. Furthermore, knowing we were first-timers to Hot Springs, many members of your team invited us out to enjoy Rusty's musical performance at Hawgs our first night. (He's possibly the most musically talented HD parts man in the US) Vickie Hageman and her husband Brian had dinner with us at Rods our second night in town and took us to watch/hear The Hillbilly Holler Band perform live at Time Out. Several other employees gave us suggestions for scenic rides in the area (we rode the bike while in Hot Springs before returning it to the store for Dallas shipment), great eating venues, fun activities, and the best hotels. As a result, our trip was outstanding and these Landers feel as though we have new friends in Hot Springs, Ark. Buying the coolest Harley around is simply a bonus!!!"
By: W. Stacy Plano,TX
"Miraculous change of attitude and atmosphere in every department! Fantastic change and 10-Fold improvement from the Jones-stinkin-thinking mentalitity. Thank goodness for Johnson, Landers, and the powers that be who helped transform a customer "depreciation" into customer appreciation...The mood and reception from the staff is so profoundly improved I almost fell over myself! I've entered Jones Harley many times in the past years, but never felt welcomed and surely never felt a desire to actually do any business above that which was just simply convenient and really needed at the time...otherwise I'd go anywhere aother than Jones! Thanks, I can't praise the change enough. I look forward to frequent buying and visiting trips to the dealership in Hot Springs now. "
By: Scott Hot Springs,AR
"This was one of the best overall experiences I have had buying anything.Everone was super nice and helpful and very knowledgable in there area. It was a pleasant experience. Thanks Danny Williams"
By: Danny Hot Springs,AR
"Even though I wanted a Harley all my adult life, it took me a while to finally make my decision. John was very helpful and patient and did not push me. After we made the decision, Wendi was an absolute sweetheart working on the financing and other stuff. I also wanted to add a few things to my bike before I picked it up and Aaron Copeland was a tremendous help and gave me suggestions and good advice and after making the decisions, he said my bike would be ready when I was ready. Overall, everyone was very friendly and helpful and all were excited about my purchase. Thanks to everyone and by the way, the chili dog at the Hog Diner was the bomb thanks again Mike Stivers"
By: Mike Benton,AR
"In June of 08 I bought my dream machine, a FLSTC Heritage Softtail Classic. Wasn't sure what the change of ownership would mean, but Landers did run an ad for a 103 Big Bore kit. I also bought the super tuner and got a new speedometer and it has a tach now. I can't tell you how much difference this makes in performance! I can't wait to get 750 miles on the new kit and get it dyno'd for max performance. For you guys riding on a stock 96ci bike, I hate to leave you in my mirrors, but that is what you will see. These kits and assessories are awesome. Landon, Russell, and Chris took care of everything to the last detail. If anyone is looking for some real performance from a stock bike, these kits are for you. For $2500, you could not find a better buy! Way to go guys and I appreciate all you did. The bike is better than new and the HP difference is so noticeable I got braggin rights now :) Thanks a Lot! Sam"
By: Sam Hot Springs, ,AR
"I was traveling the state of AR with some friends a few months ago. While on the trip, my Heritage started running very sluggish. I was able to get the Hot Springs dealership and the service department got right on the problem. A Big Thanks to the staff at Landers Harley for being so prompt and courteous. Hope to return back to your state for somemore enjoyable riding. Thanks Again, Rob, Enterprise, AL"
By: Anonymous Enterprise,AL
"I want to tell you that I had the BEST customer service experience today! Jalana went completely above and beyond anything I've ever encountered anywhere. She was excellent, very knowledgeable, and went way more than the extra mile for me. You have a wonderful employee, that is truly an asset to your store. Thank-you so much Jalana Murdock-because of you, I will shop there again! Ashley Martin"
By: ASHLEY Hot Springs,AR
"I stopped in today after hearing the Landers ad on TV this morning. I was greeted by a friendly staff and made to feel welcome even after I told them I was just looking at this time. The last time I was in this dealership (Little Rock) a couple of years ago I was basicly ignored, I had the money to purchase, I did purchase the next week at a place that seemed to appriciate me, a metric store. Keep up that attitude and you should do well. I will be purchasing again in the future, I have owned over 20 bikes,I will be sure to tell my riding friends about the change at your location Frank Chapman"
By: Frank Greenbrier,AR
"I went in to speak to wendy about a new bike.But wendy had left for the day so I began working with John. Long story short we bought the 09 Road King. Very good people to work with.Also worked with Kevin in parts, and bought a few parts before I was through.Also there was Bob in the service department.we where picking the bike up at the end of the day, so some of the group was gone.But over all a good group of people to work with."
By: Bob Conway,AR
" I left the house late on a Tuesday afternoon to go look at motorcycles; telling my wife i was sure i would return disapointed at not finding a bike that i both wanted AND could afford. I was actually on my way to a Yamaha dealership when I decided that if I was going to go home disapointed, I may as well get disapointed over the bike I've always wanted (that being anything that started with Harley ands ended in Davidson). By either fluke or stroke of luck I stumbled upon a 2001 FLHTCI at Jones in Little Rock. It was EXACTLY what I was looking for, and at a price I could afford. Both Wendi and John were very helpful and efficient; and so was the mechanic (Mark, I think). The bottom price was negotiated, and they replaced the worn handgrips and windshield; just as they said they would. I am very pleased with my overall experience, and will return to the store for all my parts and service needs. I have had Kawasaki, Yamaha, and BMW before; but now I own a Harley. I LOVE this bike!"
By: Jesse Benton,AR
"I made an appointment with Bradley in the service department for my purple 2002 Roadking for 25k service. tires, and tune up. My appointment was on a friday and customers with emergencies pushed my scooter back a little and Bradley called me a told me that they were going to have trouble getting it out friday. I told him that I was doing some home repairs to the house and probably wouldn't be able to ride the weekend anyway so I would talk to him on Tuesday. Tuesday turned bad real fast for me with my daughters Camaro needed some emergency repairs at the dealership that cost large dollars. I called the Harley shop around noon to hopefully get some good news when I found out that they were running a little late but hoped to get it out before closing. I didn't need to hear any news like that at the time and lost it a little with Drew that was unfortunate enough to answer the phone. He took it all in stride like a true professional should and told me that Bradley would call me when it was complete. Bradley called and told me that my Grape Ape would be ready around 5:00p.m. I forgot about all the work and parts I had requested and nearly fainted when they gave me the bill. Bradley took the time to go over it with me and it was just as it should have been. I FORGOT ABOUT TAXES!
I hadn't got to third gear with the hammer down when I realized these guys were good. I guess when you ride a scooter every day you don't notice that your tires are bad, forks sluggish, and clutch is slipping. The Grape Ape now rides like an Ape on Steroids. Smooth as silk in the curves and the 95 inches are doing what they should. As you might have guessed I'm not easily impressed but I would recommend Bradley and his great team at N.L.R to anyone who wants their service work done better than right the first time.
Thanks, Pinkyboy"
By: Michael Jacksonville,AR
"I just purchased my first bike from you guys and could not have been more pleased. You handled everything with a friendly and personal yet professional manner. I had been attempting to purchase a bike for nearly 6 months and had almost given up hope. I came in just on a whim one last time and found one that just happened to be in my price range. I was incredibly excited. Inside of 2 days I was on my very first harley davidson. I know that I'll for sure have you guys service my bike in the future and when the time comes I'll come back to you guys for my next bike. I tell everyone I know that asks to go to you guys. I know you'll treat 'em right. Thank you so much for helping me make one of my dreams come true."
By: Adam Hot Springs,AR
"I came in just to look and ended up leaving with 2008 Electra Glide Ultra Classic FLHTCU. The salesman and all other employees involved in the sale were the best. After I showed my daughter my new bike, she had to buy a Nightster. I will gladly buy future bikes from this dealer!"
By: Theodore {Ted} Conway,AR
"I have had my part of dirt bikes using Honda and Yamaha and this is my first HD. The Ultra Classic Electa Glide is awsome. The smoothest riding bike I have ever had."
By: Ted Conway,AR
"I had the 1550 upgrade done on my 2005 Road King. Everything went great. Landon did a super job. The entire matter was handled professionally and the work was completed as promised. An outstanding job by the service department, they are working hard to make this dealership 5 stars."
By: Steve Cabot,AR
"I am in the sales and service business and I must say that your North Little Rock store is Terrific. From the sales department with Tammi and Scott, parts with Aaron and Jeff to service with Landon, Don and Roger it is just great. All of your folks make customers feel like their business is appreciated. After all, it my money and I can spend it where I choose. Customer service is what it is all about and your people are just great."
By: Richard Beebe,AR
"I had a failure happen during the toy ride this year when the clutch on my bike failed. I contacted your dealership saturday while I was stuck at war memorial stadium, I talked to Bob Dingler and told him what took place,he had me check some things with no luck. It was to late to get it to your dealer ship but Bob said if I could get the bike to him monday they would check it out. I purchased a 7 year warranty on this bike and was hoping it would be covered. They did some things to the bike, which I still dont understand how you can loose a whole clutch lever like something broke, but when I picked up my bike today it is working smoother than it did when it was new. I have been to your dealership many times and did not like the service - or should I say the attitude of the people. I'm a service manager and tech and have been for many years and I know how people want to be treated. I must say that Bob was helpful and a pleasure to deal with. Please pass this on to him and his team. Looking forward to my next visit to your dealership."
By: David Benton,AR
"I really enjoyed the 'Garage Party' that your store put on. Wendi, Ella and your service manager Bob did an great job, we really had a fun time and really enjoyed the goody bag with the 15% off..now I really loved that! I am still using it! I sure want to be on the list again next year. thanks to all of you who helped and conducted this event. See you next time. Linda Bryant-Seeley"
By: linda maumelle,AR
"I LOVED the "Ladies Garage Party"! WENDY and the guys did such a great job! It was great having a ladies get together like this...PLEASE do it AGAIN! We learned alot about bikes and got to SEE how strong Wendy is...showing us how to pick-up a bike! I've been riding for 12 years now and you never stop learning. THANKS SO MUCH!!!! "
By: Nancy Sheridan,AK
"Thank you very much for the "Ladies Garage Sale" this past Sat. That was really informative & it relieved alot of fears I have had. I love riding my V-Rod and my confidence is growing! The entire staff were awesome. They answered all my questions & I learned some things I hadn't thought of. I really appreciate you all!! Thanks for the goodie bag! "
By: Pam North Little Rock ,AR
"Just wanted to stop in say a BIG THANK YOU to Wendi for the Ladies Garage Party. We had a blast. I found the discussion groups very informative. Bob from service dept. is an awesome gguy. He made me feel more at ease with warranty work. He even answered my trike questions for future reference. All the participating crew had great info for the ladies. Last but not least , the food & our goodie bag was such a great surprise. Thanks again for a wonderful way to spend a saturday morning with other lady riders.... "
By: Andrea Pine Bluff,GA
"I attended the Ladies Only Garage Party at the Little Rock location this past Saturday the 27th. Wendi Sams put it on, and she did a wonderful job! Her knowledge of motorcycles was outstanding. She was confident, humorous and very interesting. I did not feel any intimidation at all if I needed to ask a question. All the information was very informative. I look forward to another one put on by Wendi! Maybe a spring one? To get us ready for the riding season next year. Thanks Wendi, you did a great job! Kim A."
By: Kim Mabelvale,AR
"Thanks for having the Ladies Garage Party. I really wasn't quite sure what to expect at the "Ladies Garage Party", but it was great. We had a wonderful time and it was a great learning experience as well. I can't say enough about the staff and what an excellent job they all did. They really went out of their way to make everyone feel at home. The meal and the band was an added bonus to a great time. Thanks again for a wonderful Ladies Garage Party."
By: Debbie Pine Bluff,CO
"Girls only garage party!!! Wendi, you did an awesome job! I learned so much and had a really GROOVY time! Thanks for putting this on for us girls and totally put me on the list for the next one in the spring! I cant wait!"
By: Michelle Mabelvale,AR
"I attended the Ladies Garage Event at the Hot Springs location. I was surprised at the amount of good information we received. It was a very good event and I left feeling well informed and ready to sign up for more. Thank you."
By: Pam Hot Springs,AR
"I recently attended the ladies Garage Party in Little Rock and I have to say it was a wonderful event. It was well organized, very informative not to mention a lot of fun. Really looking forward to the next one. "
By: Lorraine little rock,DE
"Thanks for the Garage Party!!! We all had a good time, learned a lot & met new friends. I know that a lot of time, money & hard work went into having it. I wanted you all to know that the Little Rock Harley did a great job. Thank you Wendi & all the staff."
By: Elena Benton,AR
"While travling to the Hot Springs rally last week I had a flat tire on the rear of my bike. I called in to the service department to see if they could help. They told me that they would be waiting on me when I got there. As soon as we pulled up they were waiting to help me get my bike off the trailer and in the shop. The mechanics in the shop made the repairs on the bike and had me ready to go in less than a hour. Thanks goes to Bob Dingler and his crew for the excellent service and for saving my weekend. We had a great ride at the rally. Thanks again for all your help."
By: Jim Bartlett,TN
"the entire staff at the Little Rock location always goes above and beyond the call. No matter what is going on everytime that I visit the store I am greated by name and asked how the family and some of my firends are doing. This shows that the staff cares abour their customers. With attention to detail such as this, it is no wonder that people continue coming back to your Little Rock location. "
By: Anonymous White Hall,AR
"My wife and I visited the Hot Springs Business Expo on Thursday of last week. While we were there, we had the privilege of meeting and being helped by Ms. Williams. She was so very helpful and her knowledge of your motorcycles and your business was very evident in all her actions and discussions. We had hoped to get to your dealership in Hot Springs on Friday or Saturday to test ride a sled, but we were tied up with unforeseen events. My wife drives a VSTAR, and I drive a VTX, and I am interested in learning more about the Harley world. We will get down to the dealership soon, and we will look forward to dealing with Ms. Williams. Jon and Joni Nelson "
By: Jon and Joni ,AR
"Recently, my wife and I were traveling out your way on my new 2007 Ultra Classic. This was our first road trip with this bike plus our first visit to your most beautiful state. I try and plan my routes based on the sites and one of the big items I also consider is the various Harley Davidson shops we can pass along the way to Hot Springs. I use the HOG travel guide book noted in the book your Hot Springs store was to be closed on Sundays but open on Monday thus we made some minor trip change plans so that we could stop into your store on June 4th, a few days prior to the start of your State HOG rally. When we pulled up in front of your new dealership the first thing we didn't see were any signs of life, no bikes, no people, nothing. I pulled out my book and double checked what I had read....Says open on Mondays.... Since we were there we walked around the store, saw a couple of folks packing the shelves getting ready for lots of bikers later in the week. We saw someone in the back roll up door area, thus we knocked. Jason Beckwith was kind enough to roll up the door, let us know that the store was closed on Mondays and he was very sorry. We explained to him about adjusting our schedule just so that we could pick up some T-shirts etc. from your newest location. We talked about bikes for a few minutes then he was kind enough to take us on a short tour of your new store, allowed us (mainly my wife) to find a number of T-shirts and charm for my wife and kids back home (my 26 year old son rides a restored 1959 H.D). Jason was kind enough to let my wife hunt and search for just what she wanted, he was very patient with us. A primary reason for taking our rides, besides the great scenery, feeling the wind in your face, smelling the fresh air is meeting lots and lots of very nice people. Jason is one of those we were fortunate enough to meet. He was gracious, showed us hospitality that I'm not sure you would see in California. He took time out of his very busy day to allow us the visit we hoped for at your Hot Springs Harley Davidson location. It's great to see such outstanding customer service. Jason took that extra step to go above and beyond for us. He is one exceptional employee. Thanks again, Bob and Cindy Cave Pomona Valley HOG Chapter Member"
By: Bob and Cindy Pamona,CA
"Love my new Street Glide!"
By: Robert Sheridan,AR
"A "BIG" thanks goes out to an employee at the Hot Springs Shop by the name of Brady MacAdoo. While returning home on Hwy 270 bypass my engine locked-up on my 60 year old motorcycle. There was no way I could have gotten it loaded into my wifes truck with out Brady stoping to help. If you want to find out what happened to my engine, you'll have to stop by Landers Harley-Davidson in Hot Springs and ask Brady because I ain't telling, HA, HA, HA. Sometimes old people (me) do dumb things. Anyway the bike is up and running again. Thanks again Brady. Best Regards, Stewart McGhee, Benton, Ark "
By: Stewart Benton,AR
"Last month my husband got me my first HD, an 07' 1200L. I love it, no more riding behind him on his Fatboy. But it got better. Our 29th wedding anniversary was May 6th, he surprised me with new pipes. I have the best husband. Thanks Landers HD for the great sales staff and fast service. Cindy Richardson "
By: Cindy Sheridan ,AR
"Everyone did a great job at the grand opening."
By: David Hot Springs,AR
"I recently just purchased my first bike, a 2007 Street Bob! And am I in love! My experience that I had at Landers in Hot Springs was wonderful! I was treated like a celebrity! The staff that assisted in my transaction treated me like a queen, Evelyn Williams, Leeann Wolf, Jayson Beckwith and Rusty Autry were great! I can not say enough about this great team! Keep up the great work!!!!"
By: Melissa (Lisa) Royal,AR
